Shipping Policy
Processing & Shipping
All orders are processed within 1–3 business days (Monday–Friday).
Once dispatched, delivery typically takes 5–7 business days (Monday–Friday) depending on the destination.
After placing your order, you will receive:
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An order confirmation email
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A shipping confirmation email with tracking details once your order has been dispatched
Shipping Carriers
Depending on your delivery location, parcels may be delivered by:
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DHL
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FedEx
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UPS
Carrier selection is determined by destination and logistics availability.
Order Cut-Off Time
Orders placed before 16:00 (local warehouse time) will be processed within the standard processing timeframe.
Orders placed after this time will begin processing on the next business day.
Delivery Information
We offer free shipping within the United States.
For international destinations, shipping times may vary slightly depending on customs and local courier services.
Estimated total delivery time: 6–9 business days (Monday–Friday).
Delays
If your order has not arrived within the estimated timeframe:
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Please allow an additional 3 business days for possible courier delays.
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If your order still has not arrived, contact us at:
We will investigate and assist you promptly.
Order Cancellations
If you need to cancel an order, please email us as soon as possible at:
Orders cannot be cancelled once they have been prepared for dispatch or shipped.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, we sincerely apologise for the inconvenience.
Please:
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Email us at info@londonstine.com
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Attach clear photos of the issue
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Include your order number
We will resolve the matter promptly by arranging a replacement or appropriate solution.
Contact Information
If you have any questions regarding your order or shipping, please contact:
Londonstine
Email: info@londonstine.com
Customer Service Hours:
Monday – Friday: 9:00 – 17:00