Return & Refund Policy

30-Day Return Policy

At Londonstine, we offer a 30-day return window on all new, non-sale items. You may request a return within 30 days of receiving your order.

To be eligible for a return, items must:

  • Be unused and in the same condition as received

  • Be returned in the original packaging

  • Not fall under the non-returnable categories listed below

To initiate a return, please contact us at info@londonstine.com before sending your item back. Returns sent without prior approval will not be accepted.

How to Start a Return

  1. Email info@londonstine.com with your order number and reason for return.

  2. If approved, we will provide return instructions and the correct return address.

  3. Ship the item according to the provided instructions.

Return Processing & Sustainability

At Londonstine, we are committed to responsible retail practices. Returned items that meet our standards are carefully inspected, professionally cleaned where applicable, and repackaged when suitable. Whenever possible, approved items are reintroduced into our collection to reduce unnecessary waste and support more sustainable operations.

Return Address (International Warehouse)

All approved returns must be sent to our central international warehouse:

Contact Name: Wang Maoqin
Address: 777 Zhong Guan Xi Road
City: Ningbo
Postal Code: 315000
Province: Zhejiang
Country: China

Return shipping costs are the responsibility of the customer.

Refunds

Once your return has been received and inspected, we will notify you of the approval status.

If approved:

  • Refunds will be issued to your original payment method

  • Processing time: up to 10 business days

  • Bank processing times may vary

If more than 15 business days have passed since approval, please contact us at info@londonstine.com.

Damaged or Incorrect Items

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately at info@londonstine.com so we can resolve the issue promptly.

Exchanges

We currently do not process direct exchanges.
To receive a different item, please return the original item first and place a new order once your return is approved.

Non-Returnable Items

The following items are not eligible for return:

  • Perishable goods (food, flowers, plants)

  • Hygiene-sensitive products (underwear, personal care, beauty items)

  • Custom or personalised products

  • Hazardous materials, flammable liquids or gases

  • Sale items and gift cards

If you are unsure whether your item qualifies, please contact us before returning.

Order Cancellations

Orders are processed quickly and automatically. Once processing has begun (typically within 3 hours of purchase), cancellations are no longer possible. Please review your order carefully before completing checkout.

Return Shipping Costs

All return shipping costs, handling fees, and any applicable customs or import duties are the responsibility of the customer.

Returns must be shipped to our designated international warehouse.

Return to Sender

If a package is returned due to customer-related reasons (including refusal of delivery or failure to collect the parcel), an administration and shipping fee of €19.95 will be deducted from the refund. The remaining balance will be refunded to the original payment method.

If you have any questions regarding this policy, please contact us at:

info@londonstine.com